Customer Support
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Activity overview
Latest activity by Customer Support-
Customer Support created an article,
How can I see when my subscription renews?
If you have purchased your Strive By KK Fit subscription using Apple or Google Pay, you will be able to see your subscription details, including renewal date and cost, in the "Manage Subscriptions"...
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Customer Support created an article,
How can I delete my account?
Please ensure you have already cancelled your subscription before deleting your account. Please note that deleting your account cannot be undone, and your account data and details will not be retr...
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Customer Support created an article,
Why is my payment failing?
There are several reasons a payment might fail. The following items are the most common reasons for a failed payment, and what you can do to fix them. Before/when purchasing, please always ensure ...
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Customer Support created an article,
Can I change my payment card details?
If you purchased your subscription through the Apple App Store or the Google Play Store, you would need to update your payment method through your app provider. For subscriptions made via our websi...
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Customer Support created an article,
Can I access my account on multiple devices?
You can log into your account on a number of devices, however, you cannot access your account on more than one simultaneously. KK Fit is a cross-platform app, so if you switch devices (from iOS to ...
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Customer Support created an article,
Does my subscription auto-renew?
Yes, when you purchase your KK Fit subscription you also agree to have it automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. You agree to...
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Customer Support created an article,
How do I change my subscription type?
There are three ways to subscribe to KK Fit: via our website, Apple App Store, or Google Play Store. To manage your subscription you will need to use the same method that you had initially chosen w...
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Customer Support created an article,
Do you offer refunds/returns?
As per our Terms of Service we do not offer refunds. KK Fit is a digital product and as soon as you subscribe you have access to all the content available on the app, so refunds cannot be issued un...
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Customer Support created an article,
How do I cancel my subscription?
There are three ways to subscribe to KK Fit: via our website, Apple App Store, or Google Play Store. In order to successfully unsubscribe from the app you will need to use the same method that you ...
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Customer Support created an article,
Will I be able to listen to music while I use the app?
Yes, KK Fit should not interrupt your music unless the app is playing a video with sound.